Rights and Responsibilities
The surgeries are here to provide a healthcare service to its patients. We will endeavour to maintain the highest standards, including treating you and your family with respect and consideration, maintaining confidentiality of information, providing you with information about your options.
You will be expected to treat the doctors, nurses and other staff members with respect, inform us in reasonable time if you are unable to keep an appointment, inform us of any changes which may influence your care and comply as far as is possible with the treatment plan agreed.
Violence or abuse towards any person on our premises will not be tolerated. It is the practice’s policy to remove anyone behaving this way from the list of patients. Arrangements would be made to register our patient with a practice in Doncaster which has special facilities enabling them to manage violent patients.
The practice keeps careful records in order to ensure a high standard of care. Over time this builds into a comprehensive record about each patient. We take seriously our responsibility to protect this information and use it only in appropriate ways. It will be used to care for you and passed on to others who will continue to care for you, such as a hospital consultant. It will not be passed to anyone else without your express consent, including members of your own family. Data is used to provide other organisations with information but only in a way that does not identify individuals. All personnel are aware of the importance of this responsibility.
To promote the best possible health care for our patients of all ages, making full use of the services provided. We also encourage appropriate self-care, self-understanding and attention to a healthy life-style.
Freedom of Information Publication Scheme
Our Appointment System explained.
Your Surgery Your Say leaflet
Why do GPs sometimes charge fees? Your questions answered
Practice Charter 2016
We are always willing to listen to comments about how we can improve our services. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur. Julie Dodd our Manager, will give you further information.
You Asked We Listened - Oct 2016
Annual Complaints Report 2015-16
Annual Compaints Report 2014-15
Annual Complaints Report 2012-13
Annual Compaints Report 2011-12